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My CREVIER BMW Experience
"Thank you again for your excellent service. It was a pleasure meeting you and we hope to see you again in the near future."
"I just wanted to take a few minutes and thank you again for the way you handled getting the repairs done on my car yesterday. When I brought my car back yesterday (for the second time),you never once made me feel like I was just being “too picky” about the noise I was experiencing after the new brakes had been installed the previous Saturday (Aug. 4th). In any event, I just wanted you to know that I truly appreciated how courteous I was treated by you and your staff and how promptly my car was repaired. I think Crevier BMW should be very happy to have an employee of your caliber working for them! Thank you again, and if I have to bring my car in for future repairs, I look forward to having you as my Service Advisor."
"I have had my BMW Convertible 325CI for just over 1 year and have just less than 6,000 miles on the car. I had to bring it in for servicing on my A/C unit and they did a 30-point Safety Inspection. I have owned Jaguars and Acura’s before I leased my current BMW and have never had the kind of cooperation from a service department. We are quick to complain about problems, but should also give praise where it is due. I received immediate responses to my calls and was treated with the utmost respect. If I had any reservations on whether or not to get another BMW it was just decided on his handling of my problem. Thank you for making my 1st service a pleasant one."
"Marlene Tapie is a more than a cut above. Her knowledge of the product and commitment to providing what I wanted, as opposed to what some boss wanted, were greatly appreciated. And her assistant Ashley was a great back-up for her, moving the transaction along with her own skill and knowledge. I thoroughly shopped vehicles in the class so I had the chance to interact with sales people representing all of the other major brands. BMW should be as proud of Ms. Tapie as its representative as it is of its vehicles, there aren't any finer people out there working for any competitor. And while I needed to complete the process in a short time frame, everybody at Crevier helped me do that. Trust and confidence were established during the acquisition process and I expect that to grow. Thanks to all."
"I wanted to take this opportunity to express my thoughts regarding the service 1 received from Paul Cox in your service department. I cannot remember when I have received such outstanding and professional service. Paul took care of every need with regards to my vehicle. I own a Certified Pre-Owned 325Cl which I purchased from you a little over a year ago. His understanding of the vehicle and my needs were clear, efficient and complete. Everything from providing a service loaner to communicating the particulars for my vehicle.
Again I truly appreciate the service Paul provided in putting my mind at ease to ensure everything would be taken care of. I look forward to Crevier taking care of my future experiences not only with the purchase of a vehicle but with your service department as well. "
"I just wanted to say thank you for the excellent service we received from you and all of your employees yesterday. Richard and I were so pleased with our purchase. You made us feel so welcome and we greatly appreciated your genuine courtesy towards us. Brad was a great pleasure to meet and to do business with also. He made the whole "paperwork" process an ease. His years with Crevier are clearly demonstrated with his knowledge of BMW's. Audrey was also a joy to work with in your finance department. She was very helpful in informing us of all the various options we had in "extras" for our new vehicle as well as with my vehicle. I cannot tell you enough how excellent your customer service is at Crevier. Needless to say, you will definitely have all of our business in the future. Not only with our future BMW purchases but also with any other vehicle we may need for us personally or for our business."
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